Frequently Asked Questions

No. You submit through ICA's e-Service portal yourself. All tiers include a step-by-step submission guide that walks you through the ICA portal. Concierge customers get live support during submission - we're there if you hit any snags.

Traditional agencies charge $2,000-$5,000+ and take weeks of back-and-forth. ClearCase combines AI-powered analysis with expert oversight at a fraction of the cost. You complete your package in hours, not weeks, while maintaining full control of your application.

Currently we support: Sponsored Scheme (Spouse/Children of Singapore Citizens or PRs). Coming soon: Professional/Technical Personnel & Skilled Worker (PTS) Scheme, and Global Investor Programme (GIP).

Yes. We use 256-bit AES encryption for all stored documents, TLS 1.3 encryption for data in transit, and host on SOC2-compliant infrastructure in Singapore. Your documents are isolated with row-level security. You can delete everything permanently anytime.

All data is stored in Singapore on enterprise-grade infrastructure. We never sell or share your data. AI processing happens in secure, isolated environments with full audit logging.

Yes, completely. When you delete your application, we permanently remove everything - documents, extracted information, and all records. No backups, no archives, completely gone. Your data, your choice.

Our AI performs multiple checks: quality analysis (blur, resolution, cropping), automatic document classification, field extraction (names, dates, IDs), and cross-document consistency checks to catch mismatches between your documents.

Every extraction includes a confidence score. Low-confidence items are flagged for your review. You always confirm or correct extracted information before exporting your final package. The AI assists - you decide.

We accept photos (JPG, PNG), scans, and PDFs. Our AI identifies the document type automatically. You can use Quick Capture mode to upload multiple documents at once - our AI sorts them into the right categories for you.

Most applicants complete their package in 1-2 hours. AI analysis is instant - document uploads, reviews, and export happen in real-time. Compare this to weeks of back-and-forth with traditional agencies.

You receive a submission-ready ZIP file organized exactly how ICA expects it, along with a step-by-step guide for the ICA e-Service portal. Concierge customers get live support during the actual submission.

Yes. After ICA issues your In-Principle Approval (IPA), we guide you through medical exams, completion formalities at ICA, EP cancellation timing, and everything else needed to finalize your PR status.

Self-Service ($450) gives you full AI analysis, document validation, and export tools. Concierge ($2,950) adds expert human review, personalized strategy, cover letter drafting, live submission support, and post-approval guidance.

Yes. Start with Self-Service and upgrade anytime if you want expert support. Your work is preserved.

Refunds are handled case-by-case. Contact us within 7 days of purchase if you're not satisfied with the service.

We accept SGQR (PayNow) and credit/debit cards via Stripe. SGQR payments save you $50 on any plan.

Singapore PR applications must be submitted in English. Documents in other languages require certified translations. We're building multilingual support to help non-English speakers navigate the process more easily.

Self-Service customers can access our help documentation and email support. Concierge customers get priority response times and can schedule video calls with our team.